RETURN & REFUND

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Cancellations:

Due to the personalized nature of majority of the products, orders once placed cannot be cancelled or changed. If you do wish to cancel/amend your order please email us on kunphel.customercare@gmail.com and we will try our best to cancel it if production hasn’t started.
In the case of a credit card refund due to order cancellation, please allow 15-20 working days for the refund to be processed and reflect in your bank account. When a refund is initiated from our end, we will provide you with a transaction ID, after which you can follow up with your bank if you would like to have the refund expedited.

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Returns & Exchanges:

Due to hygiene & safety concerns with regards to baby/kids products as well as the personalized nature of majority of the products we have a strict no exchanges or refunds policy across the website.
If there is any genuine case for exchanges of a non-personalized product, please contact us on kunphel.customercare@gmail.com within 3 days of receiving your order & we will handle these exchanges on a case-to-case basis.

In case we have approved an exchange for an order, the customer is responsible for couriering the item to our office in Kolkata within 3 working days. Please ensure the product is returned in its complete packaging to be eligible for an exchange. Once we have received and examined the product, a replacement will be couriered out to you. If we are unable to replace the item due to a size not being available or the item being out of stock, we will provide you with a discount code that can be used against any future purchase on www.kunphel.com

There will be no cash returns for COD orders. Please note that shipping charges will not be refunded.

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Damaged Products:

In the event that a product reaches damaged, please email us on kunphel.customercare@gmail.com within 3 working days along with images of the damaged product and we will help you out.